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Business process formalization and Reengineering
The implementation of an state-of-the-art information system requires an operation reengineering stage as the basic or null stage of system implementation.
The reengineering of bank operations includes the following work stages:
Preparatory stage:
- Collecting data for assessing the current state of bank operations by De Novo specialists and bank specialists;
- Defining the concept and strategic development plan of bank operations with management of the bank.
Stage of analysis and modeling
At this stage, De Novo specialists carry out modeling of business processes in IDEF0 (functional modeling method) and IDEF3 standards (dataflow modeling method) by means of the AllFusion Process Modeler. The use of the suggested methods of constructing diagrams of business processes meets the requirements of the ISO 9000:2000 International Standards. The stage includes the following operations:
- Analysis of bank operations;
- Separation of business processes;
- Construction of business processes in electronic format, i.e., in visual and graphical form, allowing for easy upgrade of business process data;
- Analysis and optimization of business processes.
The advantages of reengineering:
- Construction of diagrams of business processes in electronic format suitable for reading, examination and storage;
- Construction of diagrams of business processes that effectively reflect the operational processes from any point of view;
- Construction of diagrams of business processes, taking into consideration the interaction between the bank and other participants involved in the bank operations;
- Analysis of the diagrams with respect to the efficiency of the prospective changes, required costs, etc.;
- Identification of inefficient product chains;
- Identification of a shortage or excess of resources in certain business sections;
- Identification of the production chains having high operational or other risks.
Results of implementing reengineering:
- Optimization of the general business scheme, as well as its components;
- Construction of an integrated centralized technology of operations;
- Construction of business processes allowing a decrease in operating costs;
- Construction of business processes allowing an increase in the speed of customer service;
- Coordination of the participation of different departments in a business process;
- Minimization of operational risks;
- Minimization of risks connected with restructuring or enlarging product operations;
- Construction of a risk management system.
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